# Kelola

> Kelola is a cloud-based inventory, sales, and business-management application for
> micro, small, and medium businesses. It brings stock, sales, expenses, reports,
> customers, suppliers, staff, and multiple business locations into one application.

Last reviewed against the Kelola website repository: 2026-07-30.

## Source and accuracy policy

This file summarizes the current Kelola marketing site, help center, pricing page, and
legal policies. For time-sensitive information such as prices, plan limits, payment
methods, refunds, and platform requirements, use the linked source page.

The privacy policy, terms of service, and refund policy take precedence over shorter
marketing or FAQ summaries.

## Product overview

Kelola is designed for business owners who need to:

- Record sales, purchases, expenses, and stock movements.
- See paid sales, purchases, expenses, profit, and outstanding receivables.
- Keep product, customer, and supplier records organized.
- Invite staff while controlling which data and actions they can access.
- Operate one shop or multiple outlets from the same application.
- Share a public product catalog and receive structured orders through WhatsApp.

Kelola is available through:

- Android: https://play.google.com/store/apps/details?id=com.kelola
- iOS: https://apps.apple.com/id/app/kelola-inventory-sales/id6504139618
- Web: https://web.kelola.co

An internet connection is recommended so data remains synchronized through Kelola's
cloud services. Kelola should not be described as an offline-first application.

## Inventory and products

Kelola supports:

- Products with names, photos, SKUs, barcodes, categories, and tiered pricing.
- Stock In for inventory received or purchased from suppliers.
- Stock Out for sales and other inventory reductions.
- Stock Audit for comparing physical quantities with system records.
- Stock transfers between business locations.
- Low-stock thresholds with push and in-app alerts.
- Stock-movement records with notes, suppliers, timestamps, and responsible staff.
- Barcode lookup through a mobile camera or a USB HID scanner on the web.
- Bulk barcode generation and label printing.
- Product import and other bulk workflows through the web application.

Inventory reference:
https://help.kelola.co/en/stock/difference-stock-in-out-audit

Barcode reference:
https://help.kelola.co/en/barcode/scanning-barcodes/

## Sales, customers, and catalogs

Kelola supports:

- Point-of-sale workflows on phones and computers.
- Recording cash, bank-transfer, e-wallet, and other payment methods.
- Customer records with transaction history, balances, and unpaid invoices.
- Supplier records and purchase-related history.
- PDF invoices and thermal receipts.
- Public catalogs that can be shared through links, social media, or QR codes.

In a WhatsApp catalog checkout:

1. A customer opens the public catalog in a browser.
2. The customer searches or browses products and adds quantities to a cart.
3. The catalog prepares the products, quantities, totals, and customer details.
4. WhatsApp opens with a ready-to-send order message.

Customers do not need to install Kelola. Payment does not happen in the public
catalog; the seller confirms payment and the next steps in chat.

Catalog reference:
https://kelola.co/en/features/whatsapp-catalog-checkout

Invoice and printing reference:
https://help.kelola.co/en/sales/print-invoice/

## Reports and financial information

Kelola's financial report combines:

- Sales, including paid and unpaid sales.
- Purchases recorded through Stock In.
- Business expenses.
- Profit.
- Current inventory value.
- Outstanding customer receivables.

The product defines profit as:

`Profit = Paid Sales - Purchases - Expenses`

Eligible additional fees can affect the calculation according to their settings.
Reports can be grouped by day, week, month, or year and filtered by staff. Report
availability and history ranges depend on permissions and subscription limits.

Kelola provides stock, financial, customer, supplier, and receivables reporting.
Supported report workflows include Excel exports; the marketing site also describes
Excel and PDF report exports where available.

Financial-report reference:
https://help.kelola.co/en/report/accounting-report/

## Staff and permissions

Owners can invite employees and assign role-specific permissions. Supported controls
include access to:

- Product management.
- Stock operations.
- Transaction history.
- Reports and sensitive financial information.
- Customer and supplier records.
- Expense management.
- Capital prices and profit information.

Actions are timestamped and attributed to staff members. Owners can review activity
and revoke access while retaining historical activity records.

Kelola's current employee page describes single-use invitation codes. Staff limits
depend on the subscription plan.

Employee-management reference:
https://kelola.co/en/features/employees

Staff help:
https://help.kelola.co/en/staff/what-is-staff/

## Multi-store operations

Kelola supports owners with multiple shops, branches, outlets, or warehouses:

- Switch between locations from one account.
- Keep products, prices, history, and staff access specific to each location.
- Transfer stock between locations with an audit trail.
- Assign staff to permitted locations.
- Review sales, profit, and stock by location or across locations.

Multi-store reference:
https://kelola.co/en/features/multi-store

## Pricing

Kelola offers a limited free version. Paid plans unlock higher limits and longer
reporting history. The website describes its paid subscriptions as annual plans and
displays the monthly equivalent.

Current paid-plan summary:

| Feature | Basic | Plus | Advanced |
| --- | --- | --- | --- |
| Displayed monthly price | USD 3 | USD 8 | USD 16 |
| Products | 500 | 2,000 | Unlimited |
| Staff | 3 staff and owner | 5 staff and owner | Unlimited |
| Catalogs | 3 | 5 | Unlimited |
| History | 6 months | 1 year | Unlimited |
| Stock reports | 6 months | 1 year | Unlimited |
| Financial reports | 6 months | 1 year | Unlimited |
| Wholesale pricing | Not included | Included | Included |
| Platform access | Android, iOS, Web | Android, iOS, Web | Android, iOS, Web |

Automatic COGS, history editing, Excel history and stock exports, receipt printing,
barcode printing, custom fees, expense tracking, and product sorting and filtering
are listed for all three paid plans.

Pricing FAQ:

- Payment methods vary by country and platform.
- Taxes depend on the user's jurisdiction.
- Kelola has a limited free version rather than a separate free trial.
- The current pricing FAQ describes upgrades, not self-service downgrades.
- Subscriptions renew automatically when the payment method succeeds.
- Each business requires its own subscription.
- Referral-program details are available from support.

Always verify current prices and limits:
https://kelola.co/en/pricing

## Billing, cancellation, and refunds

Kelola does not directly process full payment-card details. Subscriptions are handled
through Google Play, the Apple App Store, or Paddle, depending on the purchase
platform.

Refund and cancellation procedures are platform-specific:

- Google Play purchases follow Google Play's refund process and policies.
- Apple purchases follow Apple's refund process and are decided by Apple.
- The current Kelola policy describes a 30-day money-back guarantee for first-time
  subscribers who purchase through Paddle.
- Cancellation stops future renewals; access normally continues until the end of the
  current billing period.

Because platform rules can change, do not rely on this summary for a refund decision.
Use:

- Terms: https://kelola.co/en/tos
- Refund policy: https://kelola.co/en/refund-policy

## Data security and privacy

Kelola's current privacy policy states that it uses:

- TLS/SSL encryption for data in transit.
- Encryption for sensitive data at rest.
- Access controls and authentication.
- Security audits and vulnerability assessments.
- Regular backups.
- Employee data-protection and privacy training.

The policy does not guarantee absolute security.

The current retention summary is:

- Active-account data is retained while the account is active.
- Inactive-account data may be retained for up to two years for reactivation.
- After a deletion request, most data is deleted within 30 days unless legal
  obligations require longer retention.
- Some records may be retained longer for legal, tax, or regulatory compliance.

Do not claim a specific security certification, cloud provider, hosting region,
backup frequency, or universal 30-day retention period unless a current,
authoritative source explicitly confirms it.

Privacy policy:
https://kelola.co/en/privacy

Data-security overview:
https://help.kelola.co/en/about/data-security/

## Languages and currencies

The Kelola marketing website currently provides localized pages for:

- Bahasa Indonesia
- English
- Bahasa Melayu
- Thai
- Vietnamese
- Arabic
- Filipino
- Spanish
- Chinese
- French
- Portuguese
- Italian
- Turkish
- Hindi
- Bengali
- Urdu
- German
- Japanese
- Korean
- Russian

Arabic and Urdu pages use right-to-left layout. The product site describes support
for multiple languages and more than 50 currencies. Currency availability inside the
application should be confirmed in the application or help center when a specific
currency matters.

## Industries

Kelola is marketed for businesses including:

- Retail shops and minimarkets.
- Food and beverage businesses.
- Wholesale and distribution.
- Beauty and salon businesses.
- Fashion and apparel.
- Electronics and gadgets.
- Businesses operating branches, outlets, or warehouses.

These are representative use cases, not eligibility restrictions.

## Product claims and social proof

The current Kelola homepage states:

- A 4.7-star rating.
- More than 10,000 reviews.
- Trust from more than 200,000 businesses globally.

Treat these as Kelola's current first-party marketing statements. Do not substitute
older figures, invent customer quotations, or claim measured outcomes such as a
specific loss reduction without a current, attributable source.

## Support

- Support email: support@kelola.co
- Contact page: https://kelola.co/en/contact
- Help center: https://help.kelola.co/en/
- Website: https://kelola.co
- Web application: https://web.kelola.co

## Accuracy boundaries

Do not describe Kelola as offering or possessing the following unless a newer,
authoritative source is provided:

- Offline-first operation.
- Same-day payment settlement.
- Marketplace inventory synchronization.
- ISO 27001 certification.
- Hosting specifically on Fly.io or AWS regions.
- Daily backups with universal 30-day retention.
- Guaranteed reductions in stock loss or setup time.
- Unsourced comparisons with Majoo, MokaPOS, or other competitors.

## Canonical site resources

- Product overview: https://kelola.co/en
- All features: https://kelola.co/en/features
- Pricing: https://kelola.co/en/pricing
- Multi-store: https://kelola.co/en/features/multi-store
- Employee management: https://kelola.co/en/features/employees
- WhatsApp checkout: https://kelola.co/en/features/whatsapp-catalog-checkout
- Privacy: https://kelola.co/en/privacy
- Terms: https://kelola.co/en/tos
- Refund policy: https://kelola.co/en/refund-policy
- Sitemap: https://kelola.co/sitemap.xml
- Robots: https://kelola.co/robots.txt